Refund policy

Right of withdrawal of the consumer - Cancellation policy

If the customer is a consumer and has concluded a contract with the provider using exclusively means of distance communication, in particular by telephone, e-mail or via the provider's website, he is entitled to revoke his declaration of intent to conclude the contract within fourteen days without giving reasons. The period begins at the earliest on the day after receipt of the goods if the consumer has already received this revocation instruction in text form at this time. To exercise your right of withdrawal, you must contact us,

Vintage Chronos Germany, Hohenzollernring 85-87, 50672 Cologne
E.Mail: info@vintagechronos-germany.de.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal - If the customer has withdrawn from the contract, Vintage Chronos Germany shall reimburse all payments received from the customer, including the costs of delivery (with the exception of the supplementary costs resulting from the customer's choice of a type of delivery other than the least expensive type of standard delivery offered by Vintage Chronos Germany), without undue delay and in any event not later than 14 days from the day on which Vintage Chronos Germany is informed about the customer's decision to withdraw from this contract. For this repayment, Vintage Chronos Germany will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will Vintage Chronos Germany charge the customer any fees for this repayment.

Vintage Chronos Germany may refuse repayment until Vintage Chronos Germany has received the goods back or the customer has provided proof that the goods have been returned, whichever is the earlier. The customer must return or hand over the goods to Vintage Chronos Germany immediately and in any case within fourteen days at the latest from the day on which Vintage Chronos Germany was informed of the revocation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired. The customer shall bear the direct costs of returning the goods. If the customer is unable to return the goods received in whole or in part or only in a deteriorated condition, he must pay compensation for the loss in value, even if the deterioration is due to the intended use of the goods. The reduction in value may correspond to the total purchase price. This does not apply if the deterioration of the goods is solely due to their inspection - as would have been possible in a store, for example. In addition, the obligation to pay compensation for a deterioration in value caused by the intended use of the goods can be avoided if the buyer does not use the goods as if they were your property and refrains from doing anything that could impair their value.

Sample withdrawal form:

(If you wish to cancel the contract, please fill out this form and send it back to us).

- To [the name, address and e-mail address of the entrepreneur must be inserted here by the entrepreneur]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate."

End of the withdrawal policy