Frequently Asked Questions

Yes. We exclusively sell verified and authentic luxury and vintage watches.
Every watch is inspected by experienced watchmakers and is in our direct possession.

Our watchmakers inspect the case, Dial, Movement, and Reference of every watch before it goes on sale.
You’ll receive a written certificate of authenticity with every watch.

We always blur serial and limited-edition numbers in all photos to prevent misuse.
This is standard practice for us and does not indicate a problem. The watch is, of course, completely original.

During a service, the movement is completely disassembled, cleaned, oiled, and re-adjusted. We then test its function and timekeeping accuracy.

Since our own watchmakers perform the work, there is no separate servicing report. Very new watches (approx. 2–3 years old) generally do not require servicing.

We use the following condition categories: “New,” “Very good,” “Good,” and “Fair.” We describe each watch as accurately as possible, and our product photos show its condition very precisely.
We’re happy to provide more detailed information about the conditions upon request via email.

Yes. We photograph every watch ourselves and place great importance on razor-sharp images.
This allows you to get an accurate picture of the watch’s condition.

Yes. All watches listed are physically in stock and will be shipped immediately upon receipt of payment.

No. Our prices are fixed and non-negotiable.
Servicing, a 24-month warranty, and insured express shipping are already included.

You can conveniently pay via:

• Bank transfer (prepayment)
• Credit card
• Klarna – Purchase on account or installment plan
• iDEAL
• Wero
• Bancontact
• Cash payment when shopping at our store in Cologne

Yes. Through Klarna, you can pay by invoice or in installments.
You’ll see the terms and conditions directly during the checkout process.

No. Our prices include insured express shipping.
Customs duties and import taxes may apply only for shipments outside the EU.

Yes. Sales are made in accordance with Section 25a of the German Value-Added Tax Act (UStG) (differential taxation).
Therefore, the value-added tax cannot be shown separately.

No. Due to the differential taxation under § 25a UStG, we cannot show VAT—not even for business customers.

Shipping is fast and fully insured:

• Germany: 24–36 hours
• Europe: within 48 hours
• Worldwide: 2–3 business days

Nothing. Insured express shipping is free worldwide.

Yes. Every shipment is fully insured until delivery and is packaged securely and discreetly.

Yes. As soon as your watch is on its way, you’ll receive the UPS tracking number via email.

For shipments to countries outside the EU, customs duties and import taxes may apply, as levied by the destination country. These are the responsibility of the recipient.
Feel free to ask us before purchasing to find out what applies to your country.

Yes. For online purchases with delivery within the EU, you, as a consumer, have a 14-day right of withdrawal starting from the date you receive the item.
You can take your time to examine and try on the watch. Just please make sure it doesn’t show any signs of use in the process. You can find all the details in our cancellation policy.

First, contact us via email or WhatsApp. We’ll then discuss the next steps together.

Pack the watch securely in a plain cardboard box and affix the shipping label so it’s clearly visible.

Please be sure to get confirmation via text message or email that the package has been dropped off.

Once we’ve received and inspected the return, we’ll refund the purchase price via your chosen payment method.

Yes. If the watch hasn’t been shipped yet, you can easily cancel your order.
Just send us a quick email or WhatsApp message.

Yes. We provide a 24-month warranty on the functionality of the Movement for every watch.
The warranty applies in addition to your statutory warranty rights.

The warranty covers defects in materials and workmanship, the time display, and any complications.

Exclusions include, among other things, water resistance, glass breakage, the crown, pushers, straps, and damage caused by drops, impacts, moisture, or third-party tampering. You can find the full terms and conditions in our warranty agreement.

Please contact us via email or WhatsApp.
Warranty claims must always be handled through us: If the watch is opened or repaired by a third party, the warranty is void. 

Mechanical watches, especially vintage watches, have a natural rate deviation of a few seconds per day.

If you notice a larger deviation, please contact us via email or WhatsApp. If the deviation is outside the tolerance range, we’ll take care of it under warranty.

Wind manual-winding watches daily until you feel slight resistance, do not adjust the Date between approximately 8 p.m. and 4 a.m., and keep the watch away from strong magnetic fields.
You can find more tips in our care instructions.

Yes, you can also view our watches in person at our store located at Hohenzollernring 85–87 in 50672 Cologne.

Please note, however, that we store all watches separately, so viewing is only possible by prior appointment (Mon–Fri, 10 a.m.–6 p.m.).

Yes. Let us know via email or WhatsApp which watch you’re interested in.
We’ll then schedule an appointment at our store so you can take your time looking at the watch and purchase it right there.

By email at support@vintagechronos-germany.de or by phone and WhatsApp at +49 152 38429817.
We usually respond to every message within one business day.

Using our Size Guide, you can print out dress, diver’s, and Chronograph watches at actual size and hold them directly against your wrist.

Yes. Just tell us your wrist circumference in centimeters, and we’ll shorten the metal bracelet free of charge before shipping.
We’ll include the removed links with your order.

Yes. Send us photos of your watch, the reference number, year of manufacture, and what’s included (Box, Documentation), as well as the watch you’d like to purchase from us. We’ll review your request and get back to you with a no-obligation offer.
Learn more under Trade-In.

Yes. Through our search request, you specify the Model, Reference number, and budget, and we’ll keep an eye out for you.
The search request is free and non-binding.

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